You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Balance Refill
Balance refill
You can refill your balance on our site in advance and repay the shipping debt from the existing balance.
When depositing money, it is necessary to indicate your room (IG) number!
Balance refill methods:
Plastic card through our site - commission 0%
From any Liberty Bank branch - commission 0%
From Cash Registers in Liberty Bank Branches - commission 0%
From any branch of IntelExpress - commission 0%
From pay.ge
From gadaixde.ge - commission 0%
From TBC Pay machines and online
From OPPA enrollment machines and online Balance refill
You can refill your balance on our site in advance and repay the shipping debt from the existing balance.
When depositing money, it is necessary to indicate your room (IG) number!
(+995 32) 249 26 26
info@inex.ge
Attention to those ordering from China!
From May 1 to May 5, due to public holidays in China, our China warehouse and local postal services will not be operating.
▶ During this period, incoming or ordered packages will be stored in courier company warehouses and will arrive at the Inex address after the holiday period ends.
▶ As a one-time exception, the flight will be conducted on Wednesday, May 30.
▶ The next flight will be sent on May 9.
Thank you for choosing Inex Group!